Guarantee support for all purchased equipment can be carried out through our Service Center, which will allow you to use a single "entry point" for calls to equipment from different manufacturers, reducing the cost of interaction with each manufacturer separately (subject to the rules of equipment operation recommended by the manufacturer).
For all questions related to the warranty service of equipment purchased in our company, as well as on the order of spare parts for laptops, please contact email@example.com or at extension 600. You will get a response in a short time.
For requesting warranty reports and information on offsets of defected goods, please contact firstname.lastname@example.org. When sending a letter, please indicate the following information:
- Name of the client (TIN is desirable);
- Interesting period of the report.
The response time for the request is 1 - 5 working days.
An individual approach and competent selection of equipment will allow you to save time and money.
It is very important for us that you benefit and profit from working with us.
I am confident that our service and attitude towards our clients will not leave you indifferent, which will lead to the development of long-term relationships.
Conditions of warranty service
Dear clients, please note!
The RF Law "On Protection of Consumer Rights" (dated 07.02.1992 No. 2300-1) does not apply to relations for the supply of goods to legal entities and individual entrepreneurs, by virtue of the following.
As indicated in the preamble of the Law of the Russian Federation "On Protection of Consumer Rights", this law regulates the relationships that arise between consumers and manufacturers, sellers in the sale of goods, establishes the rights of consumers to purchase goods of appropriate quality that are safe for life and health.
At the same time, for the purposes of the application of this law, a consumer is a citizen who intends to order or purchase or the person who acquires or uses goods exclusively for personal, family, home and other needs not related to the performance of entrepreneurial activities.
Thus, the relationship under the contract of supply (purchase and sale), the buyer of which is a legal entity or an individual entrepreneur, is not regulated by the Consumer Rights Protection Act.
What should I do when a warranty event comes?
In order to return the goods which are under the warranty, first you need to determine, what type of warranty applies to the product you purchased:
out by our company.
As a rule, this type of warranty extends to computer components, as well as to computers of inhouse assembly. In order to use our warranty, you need to bring the goods to our warranty department and provide a document confirming its purchase (invoice).
Our warranty does not cover incompatibilities of the purchased equipment and the equipment of the buyer. We are responsible only for the correct operation of each of the commodity items individually. The company is not responsible for the safety of data on digital media that are subjected to repair or replacement under warranty.
We are not responsible for the quality of the joint functioning components, except when an assembled computer was purchased.